Bonsoir Return Policy

Bonsoir Linens is committed to courteous service and total customer satisfaction. Here at Bonsoir we do understand that sometimes you may need to return merchandise. Please call 781-416-2800 for return instructions. Please note we will only accept returns under the following conditions:

  1. Merchandise must be purchased at full-price from the website in order to be returned or exchanged (NOTE: made-to-order, custom products and special orders are non-refundable, non-exchangeable).
  2. Bonsoir will gladly accept any merchandise that is new, unused and in the original unopened packaging with all tags and inserts included.
  3. Bonsoir reserves the right to inspect and return to you items that do not meet the return criteria.
  4. Merchandise is returnable up to 14 days from the date of purchase. Returns made after 14 days will not be accepted.
  5. Any return valued over $500.00 will incur a 15% restocking fee.
  6. Shipping costs will not be refunded.
  7. Certain items are not accepted for return, refund or exchange (ex. Soaps, sleeping pillows)